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Highways Sync
Highways Sync
Effortless transport of your conversations and data between your systems.
16 articles in this collection
Written by
Colin Longworth
Getting Started & Connecting Systems
How do I connect two systems in Highways Sync?
Connecting two systems takes about 30 seconds and 4 clicks!
Written by
Colin Longworth
Updated over a week ago
How do I stop my system fields from being updated or altered by Highways?
If you need a system to be read only, you've come to the right place.
Written by
Colin Longworth
Updated over a week ago
How do I re-build or re-connect a Sync?
If you are having issues with sync, your first step should be to reconnect your sync!
Written by
Colin Longworth
Updated over a week ago
Can I delete a sync?
Temporarily or permanent, you can find out how to delete a sync here.
Written by
Colin Longworth
Updated over a week ago
How do I disable or delete an application from Sync?
If you need to remove a sync from your system, you are in the right place.
Written by
Colin Longworth
Updated over a week ago
How do I turn off a Sync?
You can disable a sync within the Highways Sync console with the flick of switch.
Written by
Colin Longworth
Updated over a week ago
Conversation Transcripts
Can I sync old, previous or archived conversations?
Written by
Colin Longworth
Updated over a week ago
When and how often do conversation transcripts sync?
Highways is designed to get your conversations from system to system as soon as possible.
Written by
Colin Longworth
Updated over a week ago
How do I sync a conversation to a person, contact or lead?
Highways is built from the ground up to move conversations to your contact records in your CRM
Written by
Colin Longworth
Updated over a week ago
Custom Field Mapping
How do I map a custom field in Highways Sync?
Custom field mapping allows you to move attributes between systems in a seamless fashion.
Written by
Colin Longworth
Updated over a week ago
What is backfill for custom field maps?
Backfill allows you to ensure a data field always has a value regardless of the source of truth.
Written by
Colin Longworth
Updated over a week ago
When are custom fields updated, transferred and synced?
Highways Sync supports the mapping of custom fields, find out when they are updated here.
Written by
Colin Longworth
Updated over a week ago
Qualification Data
Can I sync labels or tags between connected systems?
Need your tags and labels in more than one system? Highways Sync can help!
Written by
Colin Longworth
Updated over a week ago
Can I assign ownership of a lead or contact with Sync?
Sync can intelligently assign the owner of a contact in your CRM or live chat system based on the conversation data.
Written by
Colin Longworth
Updated over a week ago
Can I add activities to contacts as conversations are synced?
Highways will attempt to create activities as conversations sync but it depends on your connected system.
Written by
Colin Longworth
Updated over a week ago
Can I create contacts or persons in my system as I sync conversations?
Highways Sync allows you to create contacts, persons and leads as they sync between your systems
Written by
Colin Longworth
Updated over a week ago