Highways Sync | Help Center

Getting Started & Connecting Systems

How do I connect two systems in Highways Sync?

Connecting two systems takes about 30 seconds and 4 clicks!

Written by Colin Longworth
Updated over a week ago

How do I stop my system fields from being updated or altered by Highways?

If you need a system to be read only, you've come to the right place.

Written by Colin Longworth
Updated over a week ago

How do I re-build or re-connect a Sync?

If you are having issues with sync, your first step should be to reconnect your sync!

Written by Colin Longworth
Updated over a week ago

Can I delete a sync?

Temporarily or permanent, you can find out how to delete a sync here.

Written by Colin Longworth
Updated over a week ago

How do I disable or delete an application from Sync?

If you need to remove a sync from your system, you are in the right place.

Written by Colin Longworth
Updated over a week ago

How do I turn off a Sync?

You can disable a sync within the Highways Sync console with the flick of switch.

Written by Colin Longworth
Updated over a week ago

Conversation Transcripts

Can I sync old, previous or archived conversations?

Written by Colin Longworth
Updated over a week ago

When and how often do conversation transcripts sync?

Highways is designed to get your conversations from system to system as soon as possible.

Written by Colin Longworth
Updated over a week ago

How do I sync a conversation to a person, contact or lead?

Highways is built from the ground up to move conversations to your contact records in your CRM

Written by Colin Longworth
Updated over a week ago

Custom Field Mapping

How do I map a custom field in Highways Sync?

Custom field mapping allows you to move attributes between systems in a seamless fashion.

Written by Colin Longworth
Updated over a week ago

What is backfill for custom field maps?

Backfill allows you to ensure a data field always has a value regardless of the source of truth.

Written by Colin Longworth
Updated over a week ago

When are custom fields updated, transferred and synced?

Highways Sync supports the mapping of custom fields, find out when they are updated here.

Written by Colin Longworth
Updated over a week ago

Qualification Data

Can I sync labels or tags between connected systems?

Need your tags and labels in more than one system? Highways Sync can help!

Written by Colin Longworth
Updated over a week ago

Can I assign ownership of a lead or contact with Sync?

Sync can intelligently assign the owner of a contact in your CRM or live chat system based on the conversation data.

Written by Colin Longworth
Updated over a week ago

Can I add activities to contacts as conversations are synced?

Highways will attempt to create activities as conversations sync but it depends on your connected system.

Written by Colin Longworth
Updated over a week ago

Can I create contacts or persons in my system as I sync conversations?

Highways Sync allows you to create contacts, persons and leads as they sync between your systems

Written by Colin Longworth
Updated over a week ago