Highways

Colin Longworth

Effortless transport of your conversations and data between your systems.

Highways Sync

If you need a system to be read only, you've come to the right place.

How do I stop my system fields from being updated or altered by Highways?

If you are having issues with sync, your first step should be to reconnect your sync!

How do I re-build or re-connect a Sync?

Temporarily or permanent, you can find out how to delete a sync here.

Can I delete a sync?

If you need to remove a sync from your system, you are in the right place.

How do I disable or delete an application from Sync?

You can disable a sync within the Highways Sync console with the flick of switch.

How do I turn off a Sync?

Getting Started & Connecting Systems

Can I sync old, previous or archived conversations?

Highways is designed to get your conversations from system to system as soon as possible.

When and how often do conversation transcripts sync?

Highways is built from the ground up to move conversations to your contact records in your CRM

How do I sync a conversation to a person, contact or lead?

Conversation Transcripts

Custom field mapping allows you to move attributes between systems in a seamless fashion.

How do I map a custom field in Highways Sync?

Backfill allows you to ensure a data field always has a value regardless of the source of truth.

What is backfill for custom field maps?

Highways Sync supports the mapping of custom fields, find out when they are updated here.

When are custom fields updated, transferred and synced?

Custom Field Mapping

Need your tags and labels in more than one system? Highways Sync can help!

Can I sync labels or tags between connected systems?

Sync can intelligently assign the owner of a contact in your CRM or live chat system based on the conversation data.

Can I assign ownership of a lead or contact with Sync?

Highways will attempt to create activities as conversations sync but it depends on your connected system.

Can I add activities to contacts as conversations are synced?

Highways Sync allows you to create contacts, persons and leads as they sync between your systems

Can I create contacts or persons in my system as I sync conversations?

Qualification Data

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Find answers and get help from Intercom Support and Community Experts

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