By default, Sync will only move new or updated conversations from one system to another. This means that if you created a Sync at 9am today, only conversations that are created or updated after 9am will be synced.
However, Highways is happy to offer a previous retrieval message service that can collect older conversations and move them to your systems. Please note:
We recommend you do this only once as otherwise duplications are possible.
Not all systems respect creation dates, meaning your old messages may appear with the wrong dates.
This service is not available on free trials.
To request a previous message retrieval service, please chat to us using the bubble below.