Highways sync your conversation transcripts based on updates to that conversation. For example, when a user replies or a teammate sends a message, these events will trigger conversation sync. There are two forms of syncing, real-time and hourly.
Frequency: 15 minutes after the last received conversation update.
Important Notice for Intercom: Manual messages or messages sent via campaigns are only updated every 8 hours. This is due to the way Intercom handles the sending of these messages.
Frequency: Every 8 hours
Why do these applications not support real-time syncing?
At present, Front and LiveChat do not expose webhooks or other methods of notifying Highways Sync when a conversation is updated. As such, Highways must scan your workspace periodically to detect and sync new conversation transcripts.