We get this question a lot so if you are confused, don’t worry! We’re here to help.
To begin, Highways offers two integrations to WordPress:
When would I use the WordPress plugin from Highways?
The WordPress plugin is free to download and use without a Highways account.
You would use this plugin if you want data to flow from WordPress into Intercom on a continuous basis as events happen e.g. New WordPress Users, New Order Information etc
Our WordPress plugin automatically syncs WooCommerce data to Intercom as it happens. It does not sync historic or past data.
The plugin does not appear in your Intercom Inbox except for data like Intercom Events and Qualification.
Our WordPress app does not include support except for feature requests and bug reports via the WordPress Codex only.
When would I use the WooCommerce App from Highways?
The WooCommerce App by Highways is a paid app available from the Intercom store.
You would use this plugin if you and your team need access to WooCommerce data e.g. Customer Information, Order History etc when chatting to a customer in Intercom.
This app does not move or sync data from WooCommerce into Intercom, it only displays data from WooCommerce in the Intercom Inbox.
Our WooCommerce App includes full support via our chat and service channels.
You do not need our WordPress plugin to use our WooCommerce App, and vice versa.
They can be used at the same time and will not conflict.
They are independent and different tools that serve different purposes.