If a person exists in your SalesLoft instance, they will be displayed as shown below. To view their profile information, simply click their name or avatar as shown:

On the next page, their profile will be shown along with options to create a note for their profile, sync the most recent Intercom transcript to SalesLoft or jump directly to their SalesLoft profile.

Note, the level of information available in the profile view depends on your level of enrichment in SalesLoft. The more information you add to a SalesLoft contact, the more information will be available to you in the Intercom Inbox.

Did this answer your question?