When our Microsoft Dynamics App for Intercom loads, it will automatically check for existing contracts with the given email address. If the contact exists, their information will load.

If a contact for the given email does not exist, you will be shown a create contact option:

Where you can then specify the name of the contact. Please note, the email cannot be changed as this is the link Highways uses between Intercom and Dynamics.

Did this answer your question?